Job Description

Taylor Company International Customer Support Representative

Taylor Company, an Equal Opportunity Employer, is a dynamic global organization with a rich history of pioneering innovation and operating at the leading edge of manufacturing commercial foodservice equipment. Founded in 1926 and headquartered in Rockton, Illinois, the organization operates through distributorships in 125+ countries world-wide, providing business solutions for major foodservice operations. Taylor Company is a division of Middleby Corporation.

Be a part of the team that is a leader in the food service industry. Taylor Company encourages employees to be the best they can be. Our business offers our employees the tools to learn and advance in their careers. With on site training and succession plans, Taylor sets up employees for success.

Competitive salary with bonus opportunity, plus full benefits package including medical, dental, and vision insurance; Short Term and Long Term Disability, tuition reimbursement, parental leave, 401k match, and other optional benefit coverages.

BASIC FUNCTION:

Responsible for international customer support related to order processing, activities, and initiatives as assigned.

ESSENTIAL DUTIES:

1. Process units and parts orders from international distributors, KES, and customers as assigned.
2. Build & maintain strong relationships with international distributors, KES, and customers as assigned. This includes providing a high level of customer service through e-mail correspondence, Microsoft Teams, and telephone.
3. Liaison between international sales team, distributors, customers, and factory staff members.
4. Acts as advocate for international distributors, KES, and customers with the ability to communicate clearly and concisely
5. Follows U.S. export regulatory requirements and compliance requirements with international trade.
6. Financial goals as established by Taylor's leadership

What we're looking for:

• The need for speed. You are flexible and love to work in a fast-paced environment.
• Strong communication is the key ingredient to success. You are a strong communicator who is comfortable asking questions. You understand the value of communicating both written and verbal regardless of the message.
• Collaboration is your philosophy. Working with cross functional teams brings you energy. You are a great listener with the ability to'read the room' and non-verbal cues with strong interpersonal skills Making friends is how you get business done.
• International shipping is your middle name. You have import/export experience including documentation, compliance, and banking options (sight drafts, letters of credit, etc.).
• Passionate about customers. The first thought each morning is How can I help you? Customers drive the business and recognize the importance of the customer.
• Integrity and ethics are in your DNA. Always vigilant on doing what's right. Asking questions if something doesn't seem right and continually improving those skills. Ensuring that the Company upholds its value of integrity is how you go through your day.
• I love reaching goals! Understanding performance standards including company metrics, individual and team KPIs drive my decisions and activities. It drives me crazy when I don't know my role in the big picture and how I fit into the whole company.

You'll Fit in Ideally if You Are or Have:

1. Experience in high-paced customer service environment
2. Exhibit high level of customer service philosophy and skills
3. Fluent in Spanish & English – read, write, speak
4. Understanding of Hispanic & American cultures
5. Leadership skills and background
6. Strong communication skills – internal and external
7. Strong organization skills
8. Flexible and ability to respond to high-paced environment
9. Self-motivated with ability to work on own and in a team environment
10. Working knowledge export documentation and international trade process
11. Strong Microsoft Power BI, Word, Excel, Outlook, ERP and Office skills

Requirements

POSITION REQUIREMENTS:

• High School Diploma – BA or BS in business or foreign language a plus
• Fluency in Spanish & English [is this required for this position?]
• 2-3 years of Customer Service Representative (CSR) experience, preferably Manufacturing
• [insert additional requirements]

Career Development:

We encourage career growth and development throughout your tenure at Taylor. It's critical to our future that we hire individuals who understand the value of development and are proactive in not only the development of their team but also of themselves.

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