Role : ServiceNow Architect Location : Tarrytown, NY (Onsite)
\n \nJob Summary
\n \nThe Solution Architect – ServiceNow is responsible for designing end‑to‑end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and long‑term digital transformation goals. This role bridges business strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgrade‑safe, and deliver measurable business value.
\n \nActing as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports pre‑sales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multi‑year platform roadmaps.
\n \n \n \nKey Responsibilities
\n \nEnd‑to‑End Solution Architecture
\n \nDefine holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience
\nLead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
\nTranslate business objectives and requirements into scalable and upgrade‑safe target architectures
\nEnsure alignment with enterprise architecture principles and ServiceNow product roadmap
\n \nBusiness & Process Alignment
\n \nCollaborate with Business Process Consultants to shape To‑Be process designs, value streams, and service journeys
\nGuide customers on OOTB‑first and configuration‑driven approaches, balancing customization needs with maintainability
\nMap business outcomes to platform capabilities, KPIs, and experience‑level metrics (XLAs)
\n \nTechnical & Platform Design Oversight
\n \nPartner with Platform Architects and Principal Technical Consultants to define:
\nTechnical architecture and module boundaries
\nIntegration patterns (REST/SOAP APIs, Integration Hub, MID Server)
\nData and CMDB models
\nSecurity, RBAC, and compliance models
\nReview and approve high‑level design, functional design, and technical solution documents
\nEnsure performance, scalability, resilience, and security are built into design decisions
\n \nPre‑Sales & Solutioning Leadership
\n \nLead solution definition for complex opportunities, including approach, scope, architecture, and estimates
\nParticipate in RFP responses, solution presentations, and executive discussions
\nDevelop solution blueprints, reference architectures, and accelerators
\nSupport deal qualification by identifying risks, dependencies, and assumptions
\n \nDelivery Assurance & Governance
\n \nProvide architectural oversight during delivery to ensure adherence to approved solution designs
\nAct as escalation point for complex design trade‑offs, integration challenges, and scope changes
\nValidate demos, UAT readiness, and go‑live decisions from a solution perspective
\nEnsure consistent design quality across multiple workstreams and vendors
\n \nPlatform Evolution & Innovation
\n \nDefine solution roadmaps aligned to ServiceNow releases and emerging capabilities
\nEncourage adoption of advanced features such as:
\nAI Search and Virtual Agent
\nPerformance Analytics and XLAs
\nAutomation Engine and Gen‑AI–driven workflows
\nDrive continuous improvement by identifying opportunities for optimization, consolidation, and modernization
\n \nStakeholder & Executive Engagement
\n \nAct as a trusted solution advisor to senior business, IT, and enterprise architecture stakeholders
\nLead architecture workshops and design governance forums
\nClearly communicate solution trade‑offs, risks, and value outcomes to executive audiences
\n \nMentorship & Practice Contribution
\n \nMentor Solution Architects, Platform Architects, and senior consultants
\nContribute to practice standards, methodologies, and best‑practice assets
\nSupport CoE initiatives and knowledge‑sharing across programs
\n \nRequired Skills & Qualifications
\n \n8+ years of experience in ServiceNow solution architecture or enterprise application consulting
\nStrong cross‑domain experience with ServiceNow modules and integrations
\nDeep understanding of ITIL v4, enterprise service management, and digital workflows
\nExperience leading large, multi‑domain, global ServiceNow programs
\n \nPreferred/Good to Have
\n \nITIL v4 (Foundation or higher) where not already mandatory.
\n \nServiceNow Micro-certifications (e.g., IntegrationHub, Flow Designer, Performance Analytics)
\n \nCloud/EA certifications (e.g., AWS/Azure, TOGAF, IT4IT) based on role.
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